Terms of Service

These Terms govern the services provided by Amber Multi UK Ltd (“Amber Multi”), a company registered in England and Wales, to the person or organisation booking a service (the “Client”).

1. Scope of services

Amber Multi provides three services: a productised £250 Business Website, custom Web Apps from £1,500, and bespoke Custom Quotes. The scope of each is defined by the relevant intake form and the published service descriptions. Anything not explicitly listed is out of scope and may be added as a paid request.

2. The intake form is the source of truth

The Client's submitted intake form is the agreed brief for the project. Amber Multi builds from the information provided. The Client confirms the accuracy of all business information submitted; Amber Multi is not responsible for inaccurate or misleading content provided by the Client.

3. Template legal pages — Client responsibility

Template Privacy Policy, Terms & Conditions, and Cookie Notice pages are provided on every delivered Website as a convenience. The Client is responsible for ensuring these are accurate, complete, and appropriate for their specific business, data practices, and jurisdiction. Amber Multi makes no warranty as to their legal sufficiency for the Client's situation.

4. Written-only communication

All communication during the build is in writing through the client dashboard. Amber Multi does not hold phone calls, video calls, or in-person meetings. By submitting an intake form the Client agrees to this structured online workflow.

5. Delivery standard

Sites and apps are delivered ready to go live based on the intake form. Clients receive admin panel access from day one to manage day-to-day content. Larger structural changes are paid requests, quoted individually.

6. Delivery timelines

Website: 14 days from completed intake and payment. Web App: typically 4–12 weeks, confirmed after payment (or in the quote, for quoted builds). Timelines start only when Amber Multi has all required information. Delays caused by missing content, late responses, or scope changes extend the delivery date accordingly.

7. Payment and the statutory cooling-off right

Website fees (£300, or £340 with the optional domain & email add-on) are paid in full at the end of the intake form, before the build begins. Web App fees are paid in full at the end of the intake form where a fixed price is shown on screen; for projects routed to a tailored quote, and for Custom Quotes, fees are paid in full when the Client accepts the quote in their dashboard.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumer clients have a statutory right to cancel within 14 days. By ticking the cooling-off waiver during intake, the consumer Client expressly asks Amber Multi to begin work immediately and acknowledges that doing so waives the statutory cancellation right once the service has begun. If the build has begun, no refund of the build fee is available except where Amber Multi is unable to deliver.

8. Auto-renewal

Website hosting renews automatically at £50/year from year 2 (£90/year where the domain & email add-on is included). Before each renewal: a reminder is sent at least 28 days in advance confirming the amount and date; the Client can cancel auto-renewal at any time from their dashboard with no penalty. Auto-renewal is enabled with the Client's explicit consent at purchase.

Managed Web App hosting, where chosen, is a subscription started by the Client from their dashboard at the price and interval (monthly or yearly) confirmed at delivery. It renews automatically until cancelled from the Client's billing page; yearly billing is exactly twelve times the monthly price.

9. Cancellation and refunds

Before the build begins (and within the cooling-off period for consumers who have not waived it): full refund of the build fee minus a £25 administrative fee reflecting payment processing costs and administrative time. Build in progress: no refund. Delivered project: no refund. Hosting: cancellable at any time, with no refund of fees paid for the current hosting period.

10. Hosting is mandatory for Websites

All £250 Websites are hosted by Amber Multi on shared infrastructure. Self-hosting and full handover are not available at the Website tier. Web App hosting is separate from the build fee: full handover (the Client hosts it, no ongoing fee) or a managed plan, confirmed at delivery.

11. Ownership

For Websites: the Client owns their content; Amber Multi owns the underlying code, templates, design system, and infrastructure. For Web Apps with full handover: source code ownership transfers to the Client on full payment and handover.

12. Admin panel and content export

Admin panel credentials are provided at delivery and remain active while hosting is current. On cancellation of hosting, the Client may export their content (text, images, blog posts) via the admin panel during the active hosting period. After hosting ends, the site is taken offline. The Client retains ownership of exported content.

13. Image rights and Client indemnity

The Client confirms they own or hold a valid licence for all images, logos, content, and documents provided, and agrees to indemnify and hold harmless Amber Multi against third-party claims, losses, damages, or costs (including reasonable legal costs) arising from content the Client provided. If a copyright claim arises, Amber Multi will work with the Client to remove the disputed content quickly but accepts no responsibility for the underlying claim.

14. Content accuracy

Amber Multi polishes and structures content provided by the Client. The accuracy of business information — prices, addresses, services, claims, contact details, regulatory status — remains the Client's responsibility. The Client must verify all delivered content before going live.

15. Communication after delivery

Post-delivery communication happens through the dashboard. Support requests for hosting-related issues are answered within 5 working days. Content changes the Client can make via the admin panel are the Client's to make.

16. Service limitations

Amber Multi does not provide: domain purchase or management (except under the optional £40/year domain & email add-on, on its stated terms), custom email setup (except under that add-on), ongoing SEO or content marketing, legal advice, or any service not explicitly included in the service description and intake form.

17. Acceptable use

Services may not be used for illegal activity, content that violates UK law, hate speech or harassment, fraudulent business activity, infringement of third-party rights, spam, or anything that compromises the security or integrity of Amber Multi's infrastructure. Violations may result in immediate suspension without refund.

18. Service reliability

Amber Multi uses commercially reasonable efforts to maintain availability but does not guarantee uninterrupted uptime. Hosting-related issues reported through the dashboard are investigated and resolved during active hosting periods. Amber Multi does not provide compensation for downtime.

19. Data processing

Where Amber Multi processes personal data on behalf of the Client (for example, contact form submissions from the Client's site visitors), Amber Multi acts as processor and the Client as controller. Amber Multi processes such data only on the Client's documented instructions, applies appropriate technical and organisational security measures, assists with data subject rights requests, and notifies the Client promptly of any personal data breach. Sub-processors are listed in the Privacy Policy. This clause constitutes a data processing agreement under Article 28 of the UK GDPR.

20. Liability limitation

Subject to clause 21, Amber Multi's total liability to any Client is limited to the fees paid by that Client for the specific project giving rise to the claim, including related hosting fees. Amber Multi is not liable for indirect, consequential, or business-loss damages.

21. Non-excludable liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded under English law, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or breach of non-excludable statutory consumer rights.

22. Changes to these Terms

Material changes (including pricing, refund policy, hosting obligations, or scope) will be communicated to existing Clients via dashboard message at least 30 days before taking effect. Continued use after the effective date constitutes acceptance.

23. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales, and disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

24. Entire agreement

These Terms, together with the relevant intake form, any accepted quote, the Privacy Policy, and the Cookie Policy, constitute the entire agreement between the parties and supersede prior representations and proposals.

25. Contact

Questions about these Terms: info@ambermulti.co.uk.